onesocial Legal

Privacy Policy

Effective date: February 16, 2026Last updated: February 16, 2026

onesocial is a product owned and operated by Futurescape Technologies Pvt. Ltd. This Privacy Policy explains how we collect, use, store, and protect personal and business information when you use onesocial websites, applications, and services.

onesocial is a self-hosted and adapted deployment built on top of the open-source Postiz project, with additional product features and workflow changes implemented by Futurescape Technologies.

Postiz GitHub: https://github.com/gitroomhq/postiz-app

By using onesocial, you agree to this Privacy Policy. If you do not agree, please stop using the services.

1. Information We Collect

  • Account details such as name, email address, mobile number, profile image, and organization/workspace details.
  • Billing details such as plan, invoices, credit balance, top-up details, transaction metadata, and payment references processed through our payment partners.
  • Usage data such as posts created, schedules, media uploads, connected integrations, AI prompts, and service interaction logs.
  • Technical data such as IP address, browser type, device metadata, cookies, and diagnostics needed for reliability and security.
  • Support data such as messages, tickets, and other communication you share with our team.

2. How We Use Your Information

  • To provide, operate, and improve onesocial features including publishing, scheduling, media handling, AI assistance, and analytics.
  • To authenticate users, manage organizations, and enforce role-based access and account security.
  • To process subscriptions, credit usage, top-ups, and billing operations.
  • To monitor abuse, prevent fraud, investigate incidents, and meet compliance obligations.
  • To send service communications such as login notices, transaction updates, product changes, and support responses.

3. Lawful Basis and Consent

We process personal data based on contract performance (to deliver the service you signed up for), legitimate interests (security, fraud prevention, product improvement), legal obligations, and consent where required.

When consent is used, you may withdraw it by contacting us or changing your settings, subject to legal and operational limitations.

4. Data Sharing and Processors

We do not sell your personal data. We may share data with trusted service providers strictly to operate onesocial, such as cloud hosting, authentication, observability, payment processing, communication tools, and usage/billing infrastructure.

  • Payment and top-up processing partners (for example, onepay and gateway providers such as razorpay).
  • Usage metering and billing systems (for example, lago) used for credits and invoicing flows.
  • AI and automation providers used only to process features you invoke.
  • Social platform integrations only when you authorize connection and actions.

5. Retention of Data

We keep data only for as long as necessary for service delivery, legal obligations, dispute resolution, and audit/security requirements.

Retention duration depends on data type, plan status, legal requirements, and support or fraud investigations.

6. Security Measures

We apply reasonable technical and organizational controls including access control, encryption in transit, audit logging, secrets handling, and monitoring.

No system is fully risk-free; you are responsible for safeguarding your account credentials and promptly reporting suspected misuse.

7. Cookies and Tracking

onesocial uses cookies and similar technologies for session management, authentication, language preference, analytics, and product performance monitoring.

You can control cookies via your browser settings, but some features may not function correctly if essential cookies are disabled.

8. International Data Transfers

Your data may be processed in locations where our infrastructure or service providers operate. We apply reasonable safeguards for cross-border data transfers where required.

9. Your Rights

  • Access, review, and update certain profile and organization information from your account.
  • Request correction or deletion of data, subject to legal/contractual obligations and required records retention.
  • Request export of available account data where technically feasible.
  • Raise privacy concerns with us using the contact details below.

10. Children and Minors

onesocial is intended for business and professional use and is not directed to children. If you believe a minor has provided personal data without authorization, contact us for review and removal.

11. Policy Changes

We may update this privacy policy from time to time. Material updates will be reflected through the updated date and may also be communicated through in-product or email notices.

12. Contact

  • Email: support@cubeoneapp.com
  • Company: Futurescape Technologies Pvt. Ltd.
  • Address: 1905, Cyber One, Plot-4, Sector-30A, Vashi, Navi Mumbai, Maharashtra 400703, India.