How can we help?

Your plan covers your workspace — scheduling, your connected channels, your team seats, and your monthly allowance of AI features. You pick monthly or yearly, and yearly comes at a discount. You can change or cancel anytime from your workspace settings.

Credits are simply units that some AI features use up — like generating an image. Each plan includes a monthly bundle of credits that refreshes at the start of your billing cycle. Most everyday things (like writing and editing posts) don't use credits at all.

If you run low before your cycle resets, you can buy a one-time top-up of extra credits. Top-up credits sit on top of your monthly bundle and are used after your included credits. There's no subscription change and no commitment — buy more only when you actually need them.

Writing, rewriting, and scheduling posts is free and unlimited on every plan. AI chat has a generous monthly allowance. The things that cost credits are the heavier ones — generating images and a few premium actions like turning an X post into a thread. You always see the cost before you confirm.

Your included monthly credits refresh each cycle and don't roll over, so there's nothing to lose track of. Top-up credits you've purchased stay in your balance until you use them.

You can cancel anytime and you won't be billed again. Your workspace keeps working until the end of the period you already paid for. If something went wrong with a charge, send us a message below and we'll sort it out.

Open the calendar, pick a date and time, choose which channels it goes to, write (or let the AI draft) your post, and hit schedule. It then publishes automatically at the time you chose — you don't need to keep the app open.

Yes. Select all the channels you want in one go. You can tailor the wording per channel if you like, or keep it identical — whichever suits the post.

Your post is safely held and onesocial retries automatically with sensible spacing. If it still can't go out, it's flagged on your calendar so you can take a quick look — nothing is silently lost.

Absolutely. Until it publishes, you can edit the text, change the time, or remove it entirely from the calendar. For channels that support it, you can even edit or delete some posts after they've gone live.

Yes — you can save preferred time slots so new posts drop into your best-performing times automatically, instead of picking a time by hand every time.

Go to your channels, click add, pick the platform, and sign in to that account in the popup. Once it's approved, the channel appears in your workspace and you can start scheduling to it right away.

onesocial supports major social networks, professional networks, video platforms, messaging apps, and local business listings — a wide range of channels. The exact list available to you depends on what your workspace has enabled.

Platforms occasionally expire the connection for security — usually after a password change or a long period, or if you revoked access on their side. Just reconnect the channel (same add flow) and you're back. Your scheduled posts stay intact.

Yes. onesocial only uses the access you grant to schedule and publish on your behalf — nothing else. You can disconnect any channel at any time, and that immediately revokes our access to it.

Yes. Drafting posts, rewriting them in a different tone, fixing grammar, and generating captions are free and unlimited on every plan. Use them as much as you like.

Every plan includes a generous monthly chat allowance with the assistant — enough for regular planning, brainstorming, and asking it to manage your posts. Higher plans include more.

Generating original images is the most compute-heavy thing the AI does, so each image uses a small number of credits from your monthly bundle. You'll always see the cost before you generate, and your plan includes a bundle to start with.

A few advanced actions — like expanding an X post into a full thread — use a small amount of credits, the same way images do. Everyday writing and scheduling stay free.

Yes. Give it a few example posts or a short description of your voice, and correct its drafts a couple of times — it learns from your edits. Keep approving posts manually until you trust it, then turn on auto-publish per channel only if you want to.

Invite them by email from your team settings and choose what they can do. They get their own login and can collaborate on the same calendar and channels — no shared passwords.

Yes. You can keep separate workspaces for different brands or clients, each with its own channels, calendar, and team, and switch between them from the top of the app.

Head to your account settings to update your profile. For a password reset, use the 'forgot password' link on the login screen and we'll email you a secure link.

You can close your workspace from settings. If you'd like help making sure everything is removed, send us a message below and we'll take care of it.

Open the post on your calendar; it'll show why it couldn't go out (for example, the channel needs reconnecting or the platform rejected the content). Fix that and reschedule. If it's not clear, message us with the post details and we'll dig in.

Analytics can lag behind the platform by a little while, and some networks only share limited numbers. If figures still look wrong after a day, let us know which channel and we'll investigate.

A quick refresh, or a hard refresh to clear the cache, fixes the large majority of glitches. If it persists, tell us what you clicked and which browser you're on — a screenshot helps a lot — and we'll get on it.

Check your spam or promotions folder first, and add our address to your contacts. Still nothing? Message us with the email address on your account and we'll resend.